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Trainee, Client Services

Date: Aug 13, 2019

Location: Arlington, TX, US

Company: PharMerica

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PharMerica Corporation is a premier institutional pharmacy services provider, dedicated to providing quality patient care and innovative pharmacy solutions to institutional customers and patients in long-term care settings. With nearly $2 billion in annual revenues, PharMerica is one of the nation's largest institutional pharmacy companies. PharMerica operates more than 100 institutional pharmacies in 45 states and serves nursing facilities that care for approximately 350,000 patients.



This position requires up to 60% travel - out-of-state territory.  



Under the general direction of the Director, Client Services, works to develop understanding of LTC Pharmacy operations and client business models.  Utilizes data and metrics for reporting and analysis. Associate Manager will support PharMerica’s initiatives to achieve revenue growth in accordance with company’s policies.


Essential Functions:

1. Works with the Director, Client Reporting & Analytics to learn data elements the Pharmacy Services Optimization Program (PSOP) from the ground up.

2. Works with the Director, Client Reporting & Analytics to learn data elements of the Quarterly Business Review (QBR) from the ground up.

3. Works with the Director, Client Services to translate the PSOP and QBR data elements into meaningful Client facing dialogue while developing the necessary understanding of LTC Pharmacy operations and client business models.

4. Works with the Director, Client Services to learn to deploy advanced, consultative, and strategic account management tactics and approach to developing exceptional Client relationships with PharMerica’s Clients and customers.

5. Works in the Client Services team to assist in managing PharMerica’s Clients and customers.

6. Works directly with key PharMerica and client management team(s) to deliver on client commitments and to meet service-level agreements.  

7. Provides educational materials to facilitate compliance with PMC procedures, tools and resources.

8. Insures an overall positive experience for the assigned client base.

9. Compiles client reports and assists with CRM data management and issue resolution management.

10. Works with PMC Billing/Collections to ensure that corporate billing and receivable standards are achieved.

11. Performs other tasks as assigned.

12. Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required.  Each essential function is required, although reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Position Qualifications

  • Education/Learning Experience
  • Required: Bachelor’s Degree in business or related field
  • Desired: MBA


Work Experience

  • Required: N/A
  • Desired: Previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business-to-business setting.


  • Required: basic computer skills; advanced Microsoft Office proficiency; outstanding problem solving skills; experience in root cause analysis; able to collaborate cross-functionally; experience working within a team; written and verbal communication skills
  • Desired:  SalesForce and Axiom experience; previous experience in a project management and client-facing customer service role; strong background in administrative management with the ability to manage multiple priorities and deadlines at once.


  • Required: N/A

Behavior Competencies

  • Required: customer service orientation, adaptability, interpersonal/communication orientation, planning/organizing, results oriented, problem solver; critical thinker



Accelerate Your Career with PharMerica!

Nearest Major Market: Arlington Texas
Nearest Secondary Market: Dallas

Apply now »